Deposit and Payment
A 50% deposit is required to begin printing. Payment in full is expected when the order is complete and before we release the order for shipping. We accept cash, checks and credit cards (American Express, Discover, Master Card, Visa, and most debit cards). PLEASE NOTE: We cannot accept multiple personal checks from individuals in your organization. If paying by check. Please remit payment in the form of ONE check, preferably from the organization. Net 30 terms are available subject to credit approval – credit application required.
Unless stated otherwise approved, our minimum order is 12 pieces for custom printing or 72 pieces for contract printing. Additionally, there is a minimum of 24 pieces per colorway for contract printing.
Typical turnaround time is 5 to10 working days from the time that a 50% deposit is collected and art mockups are approved with a signature or via email. Some services like relabeling will add to our typical turnaround. Rush charges may apply for orders needed sooner than our typical turnaround.
Turn time on larger orders (1500 pieces or more than 5 designs) may require longer time to produce. Please inquire about our current turn time on larger orders.
Drop Dead Dates
We at RiverCity Sportswear are aware that many orders placed are time sensitive or event driven. It is our goal to have every order in our clients’ hands as soon as possible. Every effort is made to ensure that orders are complete by the due date
However, we cannot commit to a drop-dead date until we’ve received order confirmation from the client. It is the client’s responsibility to confirm their garment selection, quantities and sizes, art approval and payment of deposit. We also need to know the desired completion date upon confirmation, at which time we will apply the drop-dead-date to the order. Due to a consistent fluctuation in workflow, we cannot guarantee a place on the schedule without having received complete information and a confirmed order.
RiverCity Sportswear offers its eligible full-time regular employees 9 holidays each calendar year. These holidays are not working days for us so please consider this in regards to turnaround time and rush charges.
- New Year’s Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day and the day after Thanksgiving Day
- Christmas Eve and Christmas Day
We understand that there are occasions when orders are needed sooner than 5 to 10 business days and we strive to fulfill those orders. If an order is being shipped, then the rush charges apply to our production time only. The amount of time it takes the carrier to get the order to you cannot be guaranteed by RiverCity. Rush orders require payment in full to begin printing. We cannot guarantee that we will accommodate all rush orders.
Out of Stocks
On occasion, our vendors may run out of a particular style or color in a certain brand. If this occurs, we will provide a variety of product substitutes. Pricing may vary with vendor
Price estimates expire in 30 days. Estimates are subject to change upon review of submitted artwork. Prices may be revised at the time of invoice based on actual prints.
Art and Preparatory Materials
Final print ready art files must be uploaded according to the specifications on our website. If further artwork is necessary, art time will be billed at the current rate. Artwork must be submitted with a corresponding purchase order. Art files should be named in correlation with the job name and PO. RiverCity Sportswear will print art files as they are received, we will assume that all images have been sized for final print dimensions.
We will provide one mock up on our own template in PDF format free of charge for every order. Additional mockups on our template are available upon request and will be billed at the current rate. Approval of mockups on our template are required regardless of how detailed client provided mock ups may be, including reorders, and must be approved by e-mail or fax. RiverCity Sportswear will not be held responsible for any misspellings, grammatical errors, or any other design flaw.
Graphic Design Services
Here at RiverCity Sportswear, we welcome customers who have their own art, or work with a graphic designer on their own time to develop the art for their project. However, if this is not an option, we offer graphic design services with our talented team of designers at $45/hour, billed in half hour increments.
Before beginning any graphic design work, the client and the designer will clearly lay out exactly what work is to be done, and how the end product will look. Please note that there is a great deal of “behind the scenes” graphic design work that is time consuming but may not be evident until the final product is printed, such as color separations, and redrawing certain elements to make them print ready at high resolutions, and these are considered when the designer gives an estimate for how long a project will take.
Once the estimate for graphic design work has been approved by the client, and terms agreed upon, the designer will begin working. The graphic design department can only do the work that you ask for, so please be explicit about the end product you have in mind, and when presented with works in progress, please state clearly what you like, and what needs to be changed (and how). With each project, the client will be allowed two revisions (minor quick fixes, such as “move this text slightly” may not count towards these, at the designer’s discretion).
Best Print Method
We will always choose what we think is the best print method for your job unless you specify otherwise. We offer a wide variety of print methods.
RiverCity Sportswear is not responsible for mistakes or defects on behalf of the manufacturer or distributor: mislabeled sizes, inconsistent coloring, dye lots, manufacturer garment defects, etc. All garments will be counted in bulk (dozens, or however they are packaged by the manufacturer). We cannot inspect each garment or count them in individually, when ordered in bulk. Manufacturer and distributor defects or mis-shipments will delay production until all garments are received. It is highly recommended to order more garments than needed for each size. All additional garments will be included in the print run and we will bill for what is printed.
Customer Supplied Garments
We require contract screenprinting clients to provide us with a detailed list of garments including manufacturer, style number, color, size, and quantities of each to be printed prior to order confirmation. We may be unable or refuse to print on certain garments based on garment content.
Proofs and Samples
Pre press production samples cost $100 per color printed per location and are subject to standard turn time. We can send blank samples of any garment, along with previously printed samples, for far less than a printed sample. PLEASE NOTE: Samples of blank garments are NOT free.
Essentially, the quality of our work speaks for itself, and how we will gladly send examples of our print work. Additionally our mockups are very meticulous and we are well educated with how our inks work with most garments. Why waste time and money with a printed sample when we can deliver the quality you want straight out the gate?
Pantone Color Matching
Our clients can choose any of the colors from our House Color List at no additional charge. Custom pantones that are not on the house color list will be billed at current rates. Color and pantone matching on textiles is not exact or guaranteed although we typically are able to print colors very close, if not perfectly matched. There may be a reasonable variation in color due to a number of factors. Colors on a mockup may not be completely representative of the actual printed color due to the variations of monitors and/or printers. Use of a current Pantone book is the best way to accurately communicate color preferences.
Due to market conditions and manufacturer garment mill variances beyond our control, RiverCity cannot guarantee consistency of dye colors throughout an individual order or from one order to the next.
Mistakes and Misprints
In this industry, misprints happen. Occasionally, garments may arrive defective or problems with the screen may arise. There are many things that could go wrong, but it is RiverCity Sportswear’s goal to keep misprints and defects to a minimum. If any garments are misprinted, our clients will NOT be charged for them. Since misprints can happen, we encourage our clients to order extra garments if exact quantities are required due to preorders or team member requests.
Overruns and Underruns
Overruns or underruns not to exceed the industry standard of 5% on quantities ordered shall constitute acceptable delivery. RiverCity Sportswear will bill for actual quantity printed. For example, if 100 shirts are ordered, it is possible that the final invoice quantity after production could reflect a total of between 95 and 105. This also applies to orders for promotional products.
Shipping is not included in estimates unless specified. Shipping time is not included in turnaround time. Once the shipment is handed over to the carrier, we cannot guarantee timeliness or exact delivery dates.
Garment Sorting (for contract printing):
An itemized list of each style, color, size and quantity of products is requested for each contract printing order placed. The product will be checked in upon delivery with the stated quantities. RiverCity cannot be responsible for shortages.
Misprint Allowance On Customer Provided Goods
When printing on customer supplied garments, we require a 5% misprint allowance or a minimum of 1 shirt per design per garment color, whichever is greater, with no penalty to us. Percentages are based on quantity of imprints, not quantity of garments. We strongly recommend that you order extra garments in each size, style and/or color in the event of misprints. Exact Quantities are not guaranteed and are not available on Rush Orders. RiverCity Sportswear will not be held responsible for consequential damages such as profit loss on spoiled goods.
Receiving your Order
We encourage you to check the quantities and quality of the garments you receive from us immediately. RiverCity Sportswear cannot be held accountable for defects or problems with your order unless contacted within 48 hours of delivery.
In the event an order needs to be cancelled, refunds or return of deposits will be based on the status of the order (Have the items been ordered? Have any of the items been printed? Etc.) and may be subject to penalties and/or restocking charges.
Color Fidelity on Split/Linked Prints
Because of the split print process, you may notice some minor color variations between the split locations. Our heat curing system can affect the dischargability of a fabric, which can affect the appearance of the color of the second print even when we use the exact same ink throughout the process. While we can’t guarantee an exact match for both locations every time, we will absolutely try our best and hold ourselves to the same high quality standards we usually do.
Terms and prices are subject to change without notice.